Support

Copyright fees:
As a service provider with suppliers and customers worldwide, AutoDoc is bound by national copyright laws, which are considered in invoicing. The contractual document suppliers undertake to pay the relevant copyright fees to their national clearing houses.

Please note: You are obligated to adhere to the supplier’s terms and conditions of use.
 

To order documents through AutoDoc you need a login ID and a password. You will receive these directly from FIZ Karlsruhe or your corporate document supply unit.
How to order an AutoDoc customer account:

1. Please read our application form, including our General Terms and Conditions.
2. If you accept our General Terms and Conditions, please fill in the application form.
3. Print the form out.
4. Sign the form and send it to us by email, fax, or mail to:
   FIZ Karlsruhe
   AutoDoc
   Hermann-von-Helmholtz-Platz 1
   76344 Eggenstein-Leopoldshafen
   Germany
   Fax: +49 7247 808 135
    
5. If you would like to receive a collective invoice for all your subsidiaries (also available for several countries), you need to conclude an additional agreement with us.

Please note the invoicing details and contact our service team if you need additional information or would like to send us any feedback.

Our service team has many years of experience in providing information services and scientific literature and will support you in finding the publications you need. We will also help you answer all AutoDoc-related questions.
Please contact us at:

• Postal address:
  FIZ Karlsruhe
  AutoDoc Service Team
  Hermann-von-Helmholtz-Platz 1
  76344 Eggenstein-Leopoldshafen
  Germany
• Phone: +49 7247 808 333
• Fax: +49 7247 808 135  oder
• E-mail: autodoc@fiz-karlsruhe.de

We are available from Monday to Friday, 8:00 a.m. to 4:00 p.m.

Our free services:

• Advice and information on the various AutoDoc solutions
• Assigning access data (Login IDs, Super User IDs, Administrator IDs)*
• Support with administrative questions, technical solutions and in case of delivery problems
• User training  

* Please note: For administrative reasons all administrative requests (e.g., changing passwords, change of address, etc.) need to be made in writing (e-mail).

Our chargeable services:

• Manual order processing by experienced library staff (e.g., in case of faulty or incomplete bibliographical information)
• Supply of grey literature
• Integration of customized AutoDoc solutions into corporate intranets or web portals
• Provision of additional rights of use for documents (copyright permissions or ePrints)

• All from one source
• Quick start
• AutoDoc Premium services
• Registration options for companies
• AutoDoc – support for holders of CCC copyright licenses
• Patent translations
• Academic Program

To request a patent translation, please use this form.

• Enter the patent number, the IPC domain, the page information (page count and total number of pages to be translated),the deadline and the source language, enter your personal data and click "Send".
• An order details page allows you to check and edit your order details.
• After final submission you will receive an e-mail notification from AutoDoc.
• Please attach the patent specification in PDF format to this e-mail and return it to our AutoDoc Service Team (autodoc@fiz-karlsruhe.de).

The Service Team will process your request and contact you by e-mail once the translation is complete.

Once the order has been processed, it will appear in your order history.

The cost of your patent translations is included in your monthly invoice.

Together with our partner Reprints Desk we offer an Academic Program to our customers from academic institutions. This program allows you to order articles from almost 30,000 journals at reduced prices via AutoDoc.

The program comprises journal articles from about 60 publishers including large scientific publishing houses such as Elsevier, Wiley, Springer, etc.

For further information please click here.

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